Landmark Health

Patient Care Coordinator (REMOTE - Shift Tuesday - Saturday 2:30pm - 11pm ET)

Job Locations US | US-TX | US-AZ | US-CT
Posted Date 4 months ago(5/11/2021 12:13 PM)
Category
Clinical Call Team
Type
Regular Full-Time
Job ID
2021-5295
Remote Classification
Virtual Continuous

Overview

This is a shift-based role. (REMOTE - Shift Tuesday - Saturday 2:30pm - 11pm ET or 1:30 - 10pm CT or 11:30am - 8pm PT)

 

Do you want to make a difference in healthcare?

Landmark Health was created to transform how healthcare is delivered to the most medically vulnerable members in our community.  Our medical group provides home-based medical care to chronically ill patients, many of whom are frail, elderly and ill-equipped to navigate our overwhelming healthcare system.

Because many of our patients are frail and elderly, we deliver care primarily in the comfort of their home. Our Program is also offered to eligible patients at no incremental financial cost to them. We are not a fee-for-service practice; we benefit economically only if we deliver high-quality patient outcomes and satisfaction. As a result, our clinical teams can spend quality-time caring for a smaller number of patients, giving all patients the space, respect, compassion and care they deserve.

Our model is finding success throughout the country; we are now the nation’s largest risk-based, in-home medical group.

At Landmark, our interdisciplinary teams collaboratively manage our complex patient panels. These teams are led by Physicians, Nurse Practitioners, and Physician Assistants, with supporting care provided by RN Nurse Care Managers, Social Workers, Pharmacists, Behavioral Health and other employed team members.

 

The Patient Care Coordinator is responsible for maintaining appropriate call coverage for Landmark Health’s patient facing phone lines while also contributing to administrative tasks necessary to support the Landmark clinical model.

Responsibilities

  • Provide superlative and empathetic telephonic customer service for Landmark patients
  • Actively listen and probe patients in a professional and timely manner to understand and evaluate patient’s need, specifically whether the need is clinical or administrative
  • Warm-transfer calls to Landmark clinical staff for clinically escalated situations
  • Communicate and collaborate with members of the Landmark interdisciplinary team
  • Utilize critical thinking and effective communications to help connect the value of the Landmark program to patients in need of more information
  • Document non-emergent patient interactions across Landmark’s various communication methods
  • Manage the scheduling process for patients wanting to schedule new visits or reschedule existing ones
  • Ad hoc administrative tasks as assigned
  • Employees in the position can expect to be on the phone up to 90% of their work shift and complete other essential function on an as-needed basis

Qualifications

  • HS Diploma or GED equivalent; Bachelor’s degree preferred
  • Experience with escalated customer service issue resolution; experience with following triage protocol a plus
  • 2+ years in a call center environment; health care experiences a plus
  • 1+ year of healthcare background with medical terminology and familiarly of clinical issues
  • Critical thinking skills required for success in role
  • Knowledge of MS Office products; typing speed of 40+ WPM preferred
  • Must reside within 60 miles of a Landmark facility

Full COVID-19 vaccination is an essential requirement of this role. Landmark Health will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.

Company Statement

We are now part of Optum and the United Health Group family of businesses, backed by the resources of a global health organization working to help people live healthier lives and to help make the health system work better for everyone.
 
As part of our hiring process, upon accepting an offer, candidates will be required to complete a 9-panel drug test. Due to our partnership with the Medicare Advantage program, our drug testing policies are consistent with Federal law.
 
Please be aware that Landmark Health does not solicit money or offer payment for job applications, nor do we ask candidates to email or submit any personal information over unsecured channels.

 

Landmark Health requires all new hires and employees to report their COVID-19 vaccination status.

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