Landmark Health

  • Director, Health Services

    Job Locations US-CA-South San Francisco
    Posted Date 4 weeks ago(5/30/2019 1:07 PM)
    Clinical Delivery Field
    Regular Full-Time
    Job ID
  • Overview

    Do you want to make a difference in healthcare?

    Landmark Health was created to transform how healthcare is delivered to the most medically vulnerable members in our community.  Our medical group provides home-based medical care to chronically ill patients, many of whom are frail, elderly and ill-equipped to navigate our overwhelming healthcare system.

    Because many of our patients are frail and elderly, we deliver care primarily in the comfort of their home. Our Program is also offered to eligible patients at no incremental financial cost to them. We are not a fee-for-service practice; we benefit economically only if we deliver high-quality patient outcomes and satisfaction. As a result, our clinical teams can spend quality-time caring for a smaller number of patients, giving all patients the space, respect, compassion and care they deserve.

    Our model is finding success throughout the country; we are now the nation’s largest risk-based, in-home medical group, with operations in six markets and four states across the country.

    At Landmark, our interdisciplinary teams collaboratively manage our complex patient panels. These teams are led by Physicians, Nurse Practitioners, and Physician Assistants, with supporting care provided by RN Nurse Care Managers, Social Workers, Pharmacists, Behavioral Health and other employed team members.


    In this high-profile role, The Director of Health Services oversees and ensures the effectiveness of the day to day operations of the clinical team regarding health plan coordination, communication, scheduling, quality programs and metrics. In addition, the Director of Health Services will be responsible for geographic alignment of teams to best serve patients and develop relationships with vendors, health plan case management and community based providers and organizations.


    • Manage the day to day operations, development and implementation of care planning through clinical support staff.
    • Manage relationships with vendors, health plan case management, community based providers and community organizations.
    • Establish processes and provide oversight for the in-patient, SNF/LTC and post hospital discharge programs within the standardized across market processes.
    • Provide oversight and use of reports to identify focus areas for action, training and improvement activity.
    • Responsible for selection, training, performance, and retention of interdisciplinary team members.
    • Oversee and report on the Market Level Quality Management program.
    • Attend and actively participate in contracted health plan IDT, Clinical Operations, JOC’s and other operational meetings as required
    • Manage processes for incoming patient calls, inventory of medical supplies, regulatory compliance regarding OSHA, CLIA, Waste Disposal and compliance with HIPPA.


    What Makes this a Great Opportunity?

    • Apply your health care operations and management experience in a collaborative, team environment with a company that is patient focused!
    • Highly Competitive Compensation Package!
    • Unlimited opportunity to grow within the company and to work with our CEO and senior management team to deliver second to none patient care!
    • Work with a rapidly growing, financially stable company with a highly motivated and successful support team!
    • Great benefits package including 401k with company match, Medical, Dental, Vision, Generous Paid Time Off Plan!
    • Expense Reimbursement for Child and Elder Care, Education, Licensing and Credentialing!
    • Much More!


    • Strong leadership and collaborative style people management skills
    • Strong operations experience
    • Current RN License, BSN preferred
    • 5+ years of clinical practice in a hospital, clinic, home care, or nursing home setting
    • 5+ years of increasing supervisory or management experience in a health care setting
    • Familiarity with quality indicators and cost of care analysis
    • Hands-on, high-energy and willingness to do what it takes to get the job done
    • Ability to communicate effectively at all levels inside and outside the organization
    • Proficient in MS Office including Word, Excel, PowerPoint and Outlook Calendar
    • Excellent project management skills
    • Health plan experience is a plus
    • Case management experience is preferred
    • Disease and utilization management experience is preferred
    • MBA and Business Experience or Master’s Degree in Nursing, Health Administration or similar discipline is helpful

    Bonus Points Awarded for:

    • Case management experience
    • Disease and utilization management experience



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