Landmark Health

  • Care Coordinator Lead

    Job Locations US-PA-Harrisburg
    Posted Date 2 weeks ago(2 weeks ago)
    Clinical Delivery Field
    Regular Full-Time
    Job ID
  • Overview

    The Care Coordinator Lead (Medical Assistant) is a pivotal member of the Landmark Interdisciplinary Team. As a Care Coordinator Lead, you will use your clinical skills and patient-first mentality to assist patients with care coordination needs, conduct telephonic surveys to collect clinical data, and support patients in scheduling home visits. The Care Coordinator Lead is also responsible for the team’s performance in customer service, schedule management, patient visit reminder calls, and management of consents and medical records, disenrollment, and hospice related activities. You will also support Landmark Physicians, Advance Practice Providers, and RN Nurse Care Managers with important operational and clinical tasks. You will draw on your critical thinking, clinical experience, and your positive attitude to coordinate with and support Landmark patients and Landmark team members.


    The position is office-based.


    • Oversee daily operations (i.e. Daily on-call schedule, medical record uploads, management of consents, mailings, UV schedule, IV packet readiness)
    • Provide regular coaching and constructive feedback to Care Coordinators to enhance overall effectiveness
    • Assist in development, documentation, and implementation of departmental policies and procedures
    • Skilled as a super-user of technology (windows programs and Electronic Medical Records (EMR’s)
    • Skilled as an educational trainer on the CC role and function for department and market
    • Ensure CC documentation meets Landmark standards and appropriate abbreviations are used
    • Review and utilize Reports Dashboard data for management of the department
    • Maintains relationship with market leadership, especially Supervisors of Clinical Operations to ensure coordination of care, understanding of policy/practice change that impact department or market
    • Other special projects or initiatives as assigned


    • High school diploma or equivalent required. BA preferred.
    • Experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or other clinical or administrative role in a health care setting, preferred but not required.
    • Experience with escalated customer service issue resolution; experience with following triage protocol a plus
    • Critical thinking skills and flexibility are required for success in role
    • Knowledge of MS Office products; typing speed of 40+ WPM preferred
    • Proficiency in Excel
    • Excellent compensation, including substantial bonus opportunity and sign-on bonus potential.


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