Landmark Health

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Community Outreach Intern

Community Outreach Intern

Job Locations 
US-NY-Latham
US-NY-Latham
US-WA-Spokane
US-CA-South San Francisco
US-CA-San Diego
Category 
Clinical Delivery Field
Type 
Intern
Posted Date 
6/14/2018
Job ID 
2018-2214

More information about this job

Overview

Do you want to make a difference in healthcare?

Landmark Health was created to transform how healthcare is delivered to the most medically vulnerable members in our community.  Our medical group provides home-based medical care to chronically ill patients, many of whom are frail, elderly and ill-equipped to navigate our overwhelming healthcare system.

 

Because many of our patients are frail and elderly, we deliver care primarily in the comfort of their home. Our Program is also offered to eligible patients at no incremental financial cost to them. We are not a fee-for-service practice; we benefit economically only if we deliver high-quality patient outcomes and satisfaction. As a result, our clinical teams can spend quality-time caring for a smaller number of patients, giving all patients the space, respect, compassion and care they deserve.

Our model is finding success throughout the country; we are now the nation’s largest risk-based, in-home medical group, with operations in six markets and four states across the country.

At Landmark, our interdisciplinary teams collaboratively manage our complex patient panels. These teams are led by Physicians, Nurse Practitioners, and Physician Assistants, with supporting care provided by RN Nurse Care Managers, Social Workers, Pharmacists, Behavioral Health and other employed team members.

 

This role will be responsible for raising awareness about the Landmark Program in the local community, with an emphasis on educating patients who are eligible, but not currently using our services.   Responsibilities include working with Community Health Advocates to learn and utilize local strategy and tactics to reach the member population and taking direction and coaching from the General Manager and Regional Medical Director on PCP and provider outreach.  This role is responsible for regular reporting on production and progress.

Responsibilities

Overview of Job Duties

  • Field-based and telephonic outreach to patients, including door-to-door campaigns, to reach vulnerable patients so that we can notify them about their eligibility and assist them in enrolling in the Program.
  • Outreach to primary care clinics, assisted living/long-term care facilities, and hospitals to educate them about the Landmark Program and to coordinate with them to improve patient engagement.
  • Relationship-building with key community resources, such as home health and hospice agencies, senior day care centers, and more.
  • Maintain and ensure the confidentiality of all Protected Health Information
  • Document and track patient outreach activity.

Qualifications

  • Minimum of 3.0 cumulative undergraduate GPA
  • Exceptional interpersonal skills.
  • Superb written and oral communication skills.
  • Comfort with conducting independent home visits; comfort with door-to-door, field-based outreach.
  • Proficient with MS Office

 COMPETENCIES

  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.
  • Initiative - Volunteers readily; Undertakes self-development activities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings. Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.

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