Landmark Health

Returning Candidate?

Executive Director

Executive Director

Job Locations 
US-WA-Seattle
Category 
Clinical Delivery Field
Type 
Regular Full-Time
Posted Date 
3/26/2018
Job ID 
2018-1922

More information about this job

Overview

Landmark Health is a high growth, entrepreneurial organization committed to improving healthcare for the patients with the most intense and complex medical needs. Landmark partners with health plans across the country to bring high-quality, compassionate medical care our nation’s sickest members, wherever they reside and whenever they need it.

By integrating technology, a highly innovative care delivery model, and multidisciplinary clinical teams, Landmark delivers health management capabilities at scale for the most frail and clinically complex segments of the population – the 3-5% of members that account for 20-30% of all national healthcare expenses annually.

Reporting to the Regional President, the Executive Director will oversee operations in the local Landmark Health market, working to ensure high quality patient care, excellence in client relations and meeting of all financial, operational, and quality metrics. 

Responsibilities

  • Serve as the on-the-ground owner for all business outcomes, working in partnership with the Market Medical Director and the Regional President to ensure the market sets and meets utilization goals, operational and quality metrics
    • Accountable for market to reach goals on Landmark Value equation: gross savings, program cost, engagement, and documentation.
    • Accountable for meeting market EBITDA budget
    • Regular review of key operational metrics and reports to track performance
    • Proactively identify and problem solve obstacles to reaching targets
    • Accountable for overall market performance related to Landmark Value equation (engagement, gross savings, program cost, HCC documentation and coding) and all sub-operational and clinical metrics
    • Incorporation of Landmark’s mission, vision, and values into market culture
  • Cultivate strong community relations with community PCPs, specialists, acute care, SNF, LTC and ALF facilities
  • Ownership of patient engagement metrics, strategies and tactics
  • In partnership with Regional President, employ an entrepreneurial approach to market growth
    • As appropriate or useful for reaching market goals, pursue and develop innovative community partnerships (e.g.: HIE, fire department, community social services etc.)
    • Solicit and build new potential client relationships in market- the Executive Director should partner with Landmark BD, but also be driven to independently push forward any market growth conversations and tactics
    • Work with local team and corporate to identify and implement innovative approaches to drive net savings and improve documentation

 

  • Recruit, hire, manage and retain a high performing team at all levels
  • Provide oversight for continuous quality improvement initiatives. Build and maintain positive relationships with health plan business and clinical counterparts
  • In partnership with the Director of Client Operations, serve as the key account manager for the health plan relationship, including but not limited to leading Joint Operating Committee meetings, attending key executive meetings and serving as a partner for operational needs as they arise.
  • Collaborate with the clinical and operational leadership to plan and execute initiatives to continuously improve the clinical delivery model
  • Monitor all metrics to identify opportunities for process improvements and/or staff education to produce optimal outcomes
  • Coach, mentor, and counsel mid-level clinical managers/supervisors/leads to meet expected performance levels
  • Promote the Landmark program in the local provider, facility and health plan community, to foster growth of existing programs and develop new health plan relationships
  • Appropriately escalate management issues and risks to the Regional President
  • Participate with senior management on special projects/initiatives
  • Provide local expertise in new business development
  • Other duties as assigned

Qualifications

  • 10-12 years of administrative / management experience preferred in health care, preferably in the managed care setting
  • Proficient in MS Office including Word, Excel, PowerPoint and Outlook Calendar
  • Superior reasoning, planning, and time management skills
  • Superior verbal and written communication skills
  • Superior telephone communication skills
  • Superior multi-tasking skills, detail oriented
  • Superior organization skills
  • Self-starter, proactive, works quickly and accurately
  • Professional demeanor
  • Bachelor’s Degree in healthcare related field or business administration, Masters level preferred

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.