Landmark Health

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Help Desk Support (Part Time)

Help Desk Support (Part Time)

Job Locations 
US-CA-South San Francisco
Information Technology
Regular Part-Time
Posted Date 
Job ID 

More information about this job


Do you want to make a difference in healthcare?

Landmark Health was created to transform how healthcare is delivered to the most medically vulnerable members in our community.  Our medical group provides home-based medical care to chronically ill patients, many of whom are frail, elderly and ill-equipped to navigate our overwhelming healthcare system.

Because many of our patients are frail and elderly, we deliver care primarily in the comfort of their home. Our Program is also offered to eligible patients at no incremental financial cost to them. We are not a fee-for-service practice; we benefit economically only if we deliver high-quality patient outcomes and satisfaction. As a result, our clinical teams can spend quality-time caring for a smaller number of patients, giving all patients the space, respect, compassion and care they deserve.

Our model is finding success throughout the country; we are now the nation’s largest risk-based, in-home medical group, with operations in six markets and four states across the country.

At Landmark, our interdisciplinary teams collaboratively manage our complex patient panels. These teams are led by Physicians, Nurse Practitioners, and Physician Assistants, with supporting care provided by RN Nurse Care Managers, Social Workers, Pharmacists, Behavioral Health and other employed team members.




Help Desk Support (Part Time)




Position Overview:


Due to Landmark’s rapid national growth, we’re adding to our IT team. In this key, newly created role, the Help Desk Support / Technical Service Engineer will be responsible for installation/setup of individual laptops and tablet hardware. S/he would also be an initial point of contact for technical support calls received by phone, e-mail or other methods. This includes installing, diagnosing, repairing, maintaining, and upgrading laptop/desktop/tablet hardware and other IT equipment to ensure optimal performance. The successful candidate must provide quality support to end users with high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or by delegating and coordinating efforts with other staff members. Find solutions and /or workarounds for issues found by end users and make informed decisions to help resolve their issues.

This role is instrumental in helping Landmark provide quality patient care to all patient members.


What you’ll be doing: 

  • Perform installation and maintenance of laptops, desktops, tablet computers and other IT equipment.
  • Perform a variety of system problem analysis and monitoring tasks.
  • Talk to users and understand their issues and questions; log and track issues; Find root cause of the problem and try to solve it; Make intelligent decisions on solutions / workarounds to let the users do their day to day work
  • Participate in the preparation of training material and documentation for Support use; conduct periodic inventory maintenance on all equipment, track user problem trends.
  • Create and distribute network related information to users, such as new account information; as well as, activating and deactivating user accounts.
  • Assist with installation and troubleshooting of applications used by end users on their equipment.
  • Work with other IT staff in coordinating upgrades and other software installations.
  • Provide application support for both purchased and developed applications.


What we’re looking for:  

  • At least 3 years of experience in Information Systems or Technical Support.
  • A thorough understanding of computer hardware, operating systems and software, including Microsoft Office, Windows. Knowledge of Windows 10 tablet is useful.
  • Ability to visualize and conceptualize user problems from a distance and work with the user remotely to resolve the issues.
  • Must have excellent customer service skills and appropriate technical experience with troubleshooting and installation of computer hardware and peripheral equipment.
  • Ability to manage multiple priorities and demands on a daily basis.
  • Must be able to work with users at all levels of skills and abilities.
  • Demonstrated ability to work with minimal supervision.
  • High energy, ability to work in a high growth, entrepreneurial environment 


What Makes this a Great Opportunity? 

  • Apply and stretch your technical and desktop support expertise with a collaborative team in a company that is patient focused!
  • Unlimited career growth opportunity and a team that truly appreciates your efforts!
  • Highly Competitive Compensation Package!
  • Join a rapidly growing, financially stable company that delivers second to none patient care!
  • Much More!



Landmark Health, LLC is an Equal Employment Opportunity/Affirmative Action employer.

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