Landmark Health

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Community Health Advocate

Community Health Advocate

Job Locations 
Clinical Delivery Field
Regular Full-Time
Posted Date 
Job ID 

More information about this job


Do you want to make a difference in healthcare?

Landmark Health was created to transform how healthcare is delivered to the most medically vulnerable members in our community.  Our medical group provides home-based medical care to chronically ill patients, many of whom are frail, elderly and ill-equipped to navigate our overwhelming healthcare system.

Because many of our patients are frail and elderly, we deliver care primarily in the comfort of their home. Our Program is also offered to eligible patients at no incremental financial cost to them. We are not a fee-for-service practice; we benefit economically only if we deliver high-quality patient outcomes and satisfaction. As a result, our clinical teams can spend quality-time caring for a smaller number of patients, giving all patients the space, respect, compassion and care they deserve.

Our model is finding success throughout the country; we are now the nation’s largest risk-based, in-home medical group, with operations in six markets and four states across the country.

At Landmark, our interdisciplinary teams collaboratively manage our complex patient panels. These teams are led by Physicians, Nurse Practitioners, and Physician Assistants, with supporting care provided by RN Nurse Care Managers, Social Workers, Pharmacists, Behavioral Health and other employed team members.


Community Health Advocate will be responsible for scheduling patients into the Landmark Health program through both telephonic and face-to-face engagement. The focus of this role is to schedule patients for their first visit with a Landmark provider.  Responsibilities include working with the Supervisor, Outreach and Engagement to develop local outreach strategy and tactics to reach member population, community providers and facilities.  This role is responsible for regular reporting on scheduling productivity and engagement outcomes.


  • Schedule patients into the Landmark Health program, primarily through telephonic and face-to-face engagement strategies
  • Identify innovative engagement strategies to schedule patients into the Landmark Health program
  • Establish strong relationships with Landmark Health’s target population to help authenticate programs that may be new to the market
  • Establish strong relationships with local community based services
  • Maintain and ensure the confidentiality of all Protected Health Information
  • Flexibility to work extended hours to accomplish business goals

Supervisory: Reports directly to the Supervisor, Outreach and Engagement



  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.
  • Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Generates suggestions for improving work and workflow.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings. Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information

Physical Demands

Below are the physical requirements which are representative of those that must be met by the employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Regular requirement to sit; use hands to touch, handle or feel.
  2. Regular requirement to talk and listen.
  3. Occasional requirement to stand; walk and reach with hands and arms
  4. Occasional requirement to lift and/or move up to 10 pounds.
  5. Vision abilities include close vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

Below is a description of the work environment that the employee will encounter while performing the essential functions of the job. 

  1. Work is generally in an office setting
  2. Extensive local travel is required
  3. Noise level is usually moderate


  • 2+ years of related experience, with prior involvement in a community advocate or Medicare Advantage sales role preferred
  • Bachelor’s Degree in public health, health communication, or related field preferred
  • Demonstrated sales, networking and negotiation skills
  • Demonstrated public speaking and presentation skills
  • Excellent interpersonal skills and proven ability to adapt to varying communication styles
  • Demonstrated ability to work in an entrepreneurial environment with minimal supervision
  • Proven experience communicating with seniors
  • Ability to multi-task and work in a dynamic and environment
  • Conversational understanding of medical terminology

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