Landmark Health

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Community Health Advocate

Community Health Advocate

Job Locations 
US-PA-Allentown
Category 
Clinical Delivery Field
Type 
Regular Full-Time
Posted Date 
12/6/2017
Job ID 
2017-1639

More information about this job

Overview

Do you want to make a difference in healthcare?

Landmark Health was created to transform how healthcare is delivered to the most medically vulnerable members in our community.  Our medical group provides home-based medical care to chronically ill patients, many of whom are frail, elderly and ill-equipped to navigate our overwhelming healthcare system.

Because many of our patients are frail and elderly, we deliver care primarily in the comfort of their home. Our Program is also offered to eligible patients at no incremental financial cost to them. We are not a fee-for-service practice; we benefit economically only if we deliver high-quality patient outcomes and satisfaction. As a result, our clinical teams can spend quality-time caring for a smaller number of patients, giving all patients the space, respect, compassion and care they deserve.

Our model is finding success throughout the country; we are now the nation’s largest risk-based, in-home medical group, with operations in six markets and four states across the country.

At Landmark, our interdisciplinary teams collaboratively manage our complex patient panels. These teams are led by Physicians, Nurse Practitioners, and Physician Assistants, with supporting care provided by RN Nurse Care Managers, Social Workers, Pharmacists, Behavioral Health and other employed team members.

The Community Health Advocate will be responsible for enrolling patients into the Landmark Health program in a face-to-face environment. This role is required to engage patients that have either requested to be contacted in a face-to-face setting, or have proven to be unreachable through telephonic and/or mail communications.

 

Responsibilities include developing local strategy and tactics to reach the member population, including working with the General Manager and Regional Medical Director on PCP and provider outreach, and developing outreach strategies to community based services. This role is responsible for regular reporting on production and progress. 

Responsibilities

  • Enroll patients into the Landmark Health program, primarily through face-to-face engagement strategies
  • Identify innovative engagement strategies to enroll patient’s into the Landmark Health program
  • Assists with patient engagement for those that are unable or unwilling to be reached by telephonic and/or mail communication
  • Establish strong relationships with Landmark Health’s target population to help authenticate programs that may be new to the market
  • Establish strong relationships with local community based services
  • Maintain and ensure the confidentiality of all Protected Health Information
  • Flexibility to work extended hours to accomplish business goals

Qualifications

  • 2+ years of related experience, with prior involvement in a community advocate or Medicare Advantage sales role preferred
  • Bachelor’s Degree in public health, health communication, or related field
  • Demonstrated networking and negotiation skills
  • Demonstrated public speaking and presentation skills
  • Excellent interpersonal skills and proven ability to adapt to varying communication styles
  • Ability to work in an entrepreneurial environment with minimal supervision
  • Proven experience communicating with seniors in a face-to-face environment
  • Ability to multi-task and work in a dynamic environment
  • Conversational understanding of medical terminology

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