Landmark Health

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Care Coordinator

Care Coordinator

Job Locations 
US-WA-Burien
Category 
FFS National
Type 
Regular Full-Time
Posted Date 
10/24/2017
Job ID 
2017-1585

More information about this job

Overview

 Do you want to make a difference in healthcare?

 

Landmark Connect is a division of Landmark Health. Landmark Health was created to transform how healthcare is delivered to the most medically vulnerable members in our community.  Our medical group provides home-based medical care to chronically ill patients, many of whom are ill-equipped to navigate our overwhelming healthcare system.  

 

Landmark Connect extends the mission of Landmark Health by transforming care delivery for patients that reside in post-acute facilities (e.g., Skilled Nursing Facilities). Landmark Connect embeds high-quality primary care resources (MD and/or APPs) in facilities to provide dedicated support and in-place care of residents. By placing primary care resources in facilities, we aim to deliver better health outcomes for patients, improve facility performance on quality metrics, and improve patient and family satisfaction.

 

To help our providers focus their efforts on direct patient care, at Landmark Connect, we utilize Care Coordinators to complete critical care coordination, practice management, and administrative activities.

Responsibilities

The Care Coordinator is a pivotal member of the Landmark Connect team. As a Care Coordinator, you will use your critical thinking, written and verbal communication, customer service, and administrative, skills to ensure that our providers can focus on delivering the highest level of care to patients and our health care partners. You will also work closely with the Executive Director of Operations or the Market Manager in implementing new facilities and helping to maintain successful ongoing operations. Examples of tasks include the following:

  • Serve as the day-to-day support for provider administrative-type questions, concerns, and issues
  • Support standing facility meetings (e.g., weekly provider-facility team huddles, monthly executive team meetings)
  • Oversee day-to-day operations and quality reporting
  • Oversee day-to-day billing questions
  • Set up and manage provider patient schedules
  • Provide support for launch of new facilities
  • Special projects developed in line with your interests and unique skill set

Throughout all these tasks, you will draw on your critical thinking, communication skills, and your positive attitude to coordinate with and support Landmark Connect team members and help improve outcomes for patients.

 

The position requires a mix of on-site presence at the facility, remote, and presence in an office on an as needed basis.

Qualifications

  • HS Diploma or GED equivalent; Bachelor’s degree preferred
  • Proficiency in Excel
  • Experience with escalated customer service issue resolution; experience with following triage protocol a plus
  • 2+ years in a call center environment; health care experiences a plus
  • 1+ year of healthcare background with medical terminology and familiarly of clinical issues
  • Critical thinking skills and flexibility are required for success in role
  • Knowledge of MS Office products; typing speed of 40+ WPM preferred

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